I was delighted with my recent visit! Thank you, Dr. Tujjar, for your extensive work on rebuilding my tooth to replace the broken crown. It was a combination of science and art. This was a much better result than what my own dentist had recommended, and pain free! From start to finish, your entire staff was professional and friendly.
EXCELLENTTrustindex verifies that the original source of the review is Google. I am very disappointed in the level of service I received at Chesapeake Smiles. I have been a patient at this practice for two years, but recent experiences have made it clear that I can no longer continue care here. This is the second time I have arrived for a scheduled appointment only to be informed, upon arrival, that the doctor was not available. I received no prior notice or communication, resulting in a significant inconvenience and wasted time. Additionally, I was told that no treatment could be provided unless I agreed to routine X-rays, despite having previously declined them. The hygienist was unwilling to accommodate my preference or offer any alternative solutions. I found the approach rigid and lacking in patient-centered care. As a result, I have requested my records and will be seeking care elsewhere. After two years as a patient, I expected better communication, flexibility, and respect for my healthcare choices.Trustindex verifies that the original source of the review is Google. I am giving three stars due to the rude continuous service, but not by the dentist or the dental assistant. Their service was top tier. The initial call I made to understand the process and the questions a first time client would ask I felt was handled without care and understanding. Another big reason for the three stars is because I had my teeth molded weeks ago. I called and left voice mails. Nobody called me back. Nobody called to schedule me an appointment to finish the whitening process. I wouldn’t recommend going here.Trustindex verifies that the original source of the review is Google. I had an outstanding experience today with Sandra Zamini, Hygienist at Chesapeake Smiles. She was incredibly thorough, polite, and truly committed to my oral health. From the moment I sat in the chair, she made sure I was comfortable and explained every step. She carefully measured my gum depth and took the time to demonstrate the process to me and explain why it is important. Her attention to detail during the cleaning, scaling, and polishing ensured that my teeth felt fresh and healthy. Plus, her goody bag with dental picks, toothpaste, brush, and roll of floss was a nice touch. I chose the pink brush because it's cherry blossom season. Her professionalism and attention to detail were impressive, and I left feeling absolutely great about my oral care. I highly recommend Sandra Zamini for anyone looking for a dedicated and skilled dental hygienist! Serafina is also a great hygienist. Jewel BelleTrustindex verifies that the original source of the review is Google. DO. NOT. GO. TO. THIS. PLACE. the receptionist RENEE is absolutely god awful. i got a root canal done, (mind you no one gave me any papers detailing a treatment plan), and i was supposed to come in later to get the crown. i told them several times that i had limited time as we were leaving the military and would no longer have dental coverage. RENEE told me i couldn’t leave unless i paid for the crown THAT WAS NOT DONE YET and i asked her multiple times if there were different ways to go about this. she said no. i had to google options and had to ask her myself if i could just pay half. so i did. she was intimidating and rude and said i couldn’t leave unless i paid. we called back later saying we didn’t appreciate the way i was treated and we would NOT be back for the crown. my mom had to call and RENEE was unbelievably nasty. she asked my mom if SHE wanted to work there and do her job. we were told we would be called back about the refund and we never were. they knew we weren’t coming back yet RENEE kept calling me, telling me my crown was ready, EVEN THO THEY WERE AWARE I WASNT COMING BACK. i called back today about the refund and of course RENEE answered and was extremely nasty again, this time hanging up on my mother. she refused to let us speak to anyone above her. she told me the only way i can get the money back was by coming in person to pick up a check. i explained to her i cannot come back as it is 6 hours away. she said “oh well”. her customer skills are nonexistent. it’s a mystery how she still works there. the RECEPTIONIST does the billing, and a nasty one at that. DO NOT GO TO THIS PLACE, it is UNPROFESSIONAL.Trustindex verifies that the original source of the review is Google. Had to edit my review from 5 stars to 3 stars. their front desk/customer service seems to worsen now. I was a LOYAL customer for YEARS.... hardly ever missed an appointment, I don't think I ever did... then I finally got sick with a cough, it was very minor but I communicate with the office ahead of time and they suggested me to cancel so I obligated.. then when we're talking about rescheduling, they were booked out for the rest of the year.. ridiculous. First of all, they shouldn't accept new patients if they have a hard time booking their current loyal customers. they didn't even make the effort to find an openings slot for me, they just put me on the wait list.. then finally, when they got an opening, they overlooked my request to be contact via email or text (I'm deaf), so they called my landline and obviously I cannot answer and it has to go through a special interpreter which they have to translate for me from spoken English to visual sign language.. which takes some time, by the time I got the message, it was too late, the openings was filled up. i called them again informing them that they NEED to email me or text me... I'm going to give them one more chance and if they still didn't follow through, I'm switching to a different practice.. it's unfortunate but I can't deal with this.Trustindex verifies that the original source of the review is Google. Me & my kids waited 6 months for an appointment, as a new patient, then I get a text from the office the day before saying that the doctor will be out of the office and I need to call and reschedule. So I call the office then the receptionist says that they are booked for the rest of the year with NO opening. This is ridiculous . I have to find somewhere else and possibly wait another few months to get in.Trustindex verifies that the original source of the review is Google. I suppose to be a new patient and the day of my appointment I called the rescheduled appointment or canceled, when I hear the receptionist tell me we going to charge you 30 dollars for cancelation fees I lost it. Never going to see me are you crazy new patient and you already charging cancelation fees. GoodbyeTrustindex verifies that the original source of the review is Google. Unprofessional and dishonest. Bait and switch. Did not use correct insurance codes as agreed, used a dentist not tied to my insurance, charged and billed full amount 2 months later, and with no warning cancelled an appointment for a family members ON THE DAY THEY ARRIVED with zero notice (no phone call, no email, no text, no explanation).Trustindex verifies that the original source of the review is Google. This place is money hungry. They canceled my appts about 3 times due to getting a service that the insurance is not going to pay a lot of money. When I finally had an appt that sticked-They reported that I only have one insurance and they still submitted a claim with two dental insurances. Caused a lot of headache. I can’t do your job and my own. The quality of service has went downhill over the years. Try to avoid this dental provider.Trustindex verifies that the original source of the review is Google. As far as the hygienist and dentist are concerned, they are good. This review is for the billing department. I came here for a cleaning under my original insurance and paid my copay. I then switched jobs and although I was covered, because I did not have a physical card they wanted me to pay cash. They made it sound super easy. "Just pay cash and as soon as you get your card, submit it and we will refund you". Well, it has now been a 3 month nightmare. They still owe me close to $800. They wont pay it because the original insurance (delta) hasnt paid them on some visits. So even though the 800 in question is with BCBS (and BCBS has paid them) they wont refund me my money because Delta hasnt paid for other visits. I asked if their billing department was going to call Delta and inquire on the claim (assuming that is their job) since I did my part and paid my copay. They said no. Their billing dept does not call insurance companies. Instead they will wait a whole year and then inquire. So now it is up to me, the patient, to call and ask Delta why they have not paid Chesapeake. So I called Delta dental, and guess what - they have never received a claim. They said the office should have a claim number if they submitted and when I called the office back they have no claim number. I feel lied to and used. I am out close to $800 because their billing department can't pick up a phone. I should be refunded on the claims that have already been paid and they should be inquiring why my old insurance hasn't paid on old claims.